Effective Date: 12.27.2025

Privacy Policy

This Privacy Policy explains how Park’s Rooter & Drains (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website or use our services.

Call (236) 800-5040

1. Information We Collect

We collect several types of information to help us deliver and improve our services.

Personal Information

When you contact us, request service, complete a form, or communicate with our team, we may collect personal information including your name, phone number, email address, service address, and any other details necessary to provide plumbing services.

Non-Personal Information

We may also collect non-identifying information such as browser type, device details, IP address, pages viewed, and general site usage through cookies and analytics tools.

2. How We Use Your Information

Park’s Rooter & Drains uses the information collected for the following purposes:

To schedule, provide, and improve our services
To communicate regarding appointments, estimates, billing, dispatch updates, and service follow-ups
To send marketing or promotional messages when you have opted in
To improve website performance and understand usage trends

3. Sharing Your Information

We do not sell or rent your personal information.

Customer data will not be sold or shared with third parties for marketing or promotional purposes.

We may share information only when necessary to:

Provide essential services related to your request
Comply with legal or regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

You may disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

5. Data Security

We take reasonable administrative and technical measures to safeguard your personal information from unauthorized access or disclosure. While we work to protect your data, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information
Object to certain data processing activities
Request that your information be transferred to another provider
Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

7. SMS Communications and Verbal Opt-In

Park’s Rooter & Drains collects SMS opt-in verbally from customers. Customers may opt in to receive text messages either in person or over the phone when speaking with our team.

When a customer is registered for the first time, they are asked to provide a phone number and are informed they may receive SMS messages related to billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers are verbally informed that:

Message and data rates may apply
Message frequency may vary
They may text HELP for support or STOP to unsubscribe at any time
Their information will not be shared with third parties

Contact Form Opt-In

By submitting our contact form and opting in to receive text messages, you consent to receive SMS communications from Park’s Rooter & Drains at the number provided. Messages may be sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may unsubscribe at any time by replying STOP. Reply HELP for assistance.

8. Third-Party Links

Our website may include links to third-party websites. Park’s Rooter & Drains is not responsible for the privacy practices or content of those sites. We encourage you to review their individual privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated when revisions occur.

11. Terms and Conditions

By using Park’s Rooter & Drains’ website or services, you agree to the following terms:

Messaging Terms and Conditions By providing your phone number, you consent to receive text messages from Park's Rooter & Drains including appointment reminders, dispatch alerts, job updates, promotions, and customer service communications. Message frequency varies Message and data rates may apply You may opt out at any time by texting STOP For help, text HELP or contact us directly
Message frequency varies
Message and data rates may apply
You may opt out at any time by texting STOP
For help, text HELP or contact us directly
Service Usage You agree to provide accurate and complete information when using our services. Park's Rooter & Drains reserves the right to modify or discontinue services at any time without notice.
Legal All disputes will be governed by the laws of the Province of British Columbia.

12. Contact Us